BOOKING POLICY: WORKSHOPS & COURSES

We understand that plans can change, so we offer the following options if you are unable to attend your booked workshop or course.
 

If you can no longer attend

If you are unable to attend, you may:

• Send someone in your place. Please notify us in advance with their name and contact details.

• Request a transfer to an alternative date or workshop of the same value, provided we receive at least 30 days’ notice. Transfers are subject to availability.

Transfers cannot be made within 30 days of the original workshop or course date.

Cancellations

All workshop, course, and event bookings are non-refundable. We are unable to offer refunds for personal circumstances, including illness, travel difficulties, or scheduling conflicts. You are welcome to send someone in your place or request a transfer if the request is not made within 30 days of the workshop start date. 

However, where circumstances allow and require us to be flexible, if something happens that means you can't attend within 30 days of the workshop start date, we will consider such action that we believe to be fair and reasonable. If you need to cancel less than 30 days before the workshop or course date, please contact us as soon as possible and we will consider whether a transfer can be offered.

Gift bookings

Gift bookings are subject to the same terms. It is the responsibility of the purchaser to ensure that the recipient is available for the selected date.
 

If we need to cancel or reschedule

In the unlikely event that we need to cancel or reschedule a workshop or course, we will offer you either:

• A transfer to an alternative date; or

• A voucher for the full value of your booking.
   

If we cancel a workshop or course and neither option is suitable, any refund due will be provided in accordance with your statutory rights.
 

We are not liable for any additional costs or expenses you may incur, such as travel, accommodation, or other arrangements made in connection with your booking, except where we are legally required to accept liability.
 

Circumstances Beyond Our Control

Our workshops take place on a working flower farm and can often include time outdoors. Occasionally, circumstances beyond our reasonable control may affect our ability to deliver a workshop as planned.
 

This may include severe or unsafe weather conditions, extreme weather affecting the flower farm or travel, illness or emergency affecting the teaching team, loss of access to the venue, utility or infrastructure failure, or other circumstances that make it unsafe, impractical, or impossible for us to proceed.
 

Where this happens, we will make reasonable efforts to continue with the workshop where possible, including adapting the programme or moving online if appropriate. If we are unable to deliver the workshop, we will contact participants as soon as reasonably possible and offer a transfer to an alternative date or a voucher for the full value of the booking.

If we cancel a workshop and neither option is suitable, any refund due will be provided in accordance with your statutory rights.
 

We recommend that participants consider their own travel and accommodation arrangements carefully when booking, as we are unable to accept responsibility for additional costs incurred as a result of a workshop being cancelled, postponed, or changed, except where we are legally required to do so.
 

By completing your booking, you confirm that you have read and agree to these terms.