PRIVACY POLICY

INTRODUCTION
We understand our responsibility to protect and respect your privacy and personal data. This Privacy Policy is a statement that discloses the ways in which we collect, use, disclose, and manage the data of our website visitors and customers. It fulfils a legal requirement to protect our website visitor and customer privacy. Last updated 1 July 2020. 

INFORMATION WE COLLECT

We collect the personal data provided when enquiring about our services, subscribing to our mailing list, placing an order, communicating with us, purchasing from our shop, and booking your wedding flowers.
 

PERSONALLY IDENTIFIABLE INFORMATION YOU PROVIDE US:

  • Your personal details (name, email address, postal address, telephone number)

  • Personal details of your partner (for weddings) or the family member/friend you are buying flowers for (name, email address, postal address, telephone number)

  • Date of wedding/event

  • Photographs of your wedding event

  • Card details (we don't store these)


We also receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

DATA AUTOMATICALLY COLLECTED FROM YOUR DEVICE OR BROWSER:

  • Cookies

  • IP addresses

  • Referrer headers

  • Data identifying your web browser and version

OTHER INFORMATION WE MAY COLLECT:

  • Comments

  • Feedback

  • Product reviews

HOW WE COLLECT INFORMATION

We collect the personal information you give us such as your name, postal address and email address as part of the process of enquiring about our services, conducting a transaction on our website or booking a service. Your personal data will only be used only for the purposes of entering into and fulfilling a contract with you. If you subscribe to our newsletter, we collect your email address and send you periodic information for marketing processes unless you tell us to stop by unsubscribing. If you buy something from our website we collect your postal address for shipping purposes. 

 

COLLECTION PROCESS OF PERSONAL DATA:

  • Email or telephone enquiry

  • Website contact form

  • Newsletter subscription form

  • Product purchase from online shop

COLLECTION OF NON-PERSONAL AND PERSONAL INFORMATION:
 

  • To provide and operate the Services

  • To provide our customers with ongoing customer assistance and technical support

  • To be able to contact our website subscribers with general or personalised service-related notices, marketing and promotional messages

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services

  • To comply with any applicable laws and regulations


HOW WE STORE, USE, SHARE AND DISCLOSE PERSONAL INFORMATION 
 

We use a variety of technical and organisational security measures and software, including encryption and authentication tools, to maintain the safety of your personal data. If you enquire about our wedding services, we store your personal information given at the enquiry stage through the googlemail platform. All Google products are built with strong security features that continuously protect our account which only we have access to including a secure password which we change regularly, encryption and 2 Step Verification. Access to the information stored on our account is restricted to Google employees, contractors, and agents. Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our services online and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your order, to collect monies owed, to send updates about our products and services, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Your personal information will only be retained for as long as is necessary to carry out the purposes of the contract of services after which it will be deleted permanently.

 

WITHDRAWING YOUR CONSENT 

If you don’t want us to process your data anymore or if you would like to access, correct, amend, or delete any personal information we have about you, please contact us at flowers@daysofdahlia.com.

 

UPDATE
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

We only use your personal data with your consent and where it is necessary in order to enter into and perform a contract with you. We will only use your information for the purpose it was collected, we will not sell, distribute or lease your personal information to third parties with the exception of when you make a purchase and we need to pass on your personal details to a courier to deliver your order. For more information on the FedEx Privacy Policy can be found here.

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© 2020 by Days of Dahlia.