We put a lot of thought and care into our products and services and this extends to the care and consideration we have for our customers and their needs. We will always listen to and respond quickly to our customers' requests; when you take the time to call us or send us an email, we will always do our best to help and reply promptly. We will keep you informed of normal processing times and any unexpected delays or changes in our service and delivery that could affect your order. You are really important to us and we want you to always buy from us with confidence.
Delivery to UK mainland is £6
Shipping to non-mainland UK is £35 (Scottish Islands, Isle of Man, Isle of Wight, Isle of Scilly, and Northern Ireland)
Our delivery charges are what it costs us to send each order. We don't add anything on to delivery or for our boxes or packaging. We are unable to offer free delivery because we are a small business and sell on a small batch basis. We are not amazon!
We are a small team of two. We harvest our own flowers
and make products by hand to order. We make every effort to process your order as quickly as possible but given the nature of our products, we require 3-5 business days processing time before dispatch. Your order will then be dispatched for next day delivery. This means the maximum delivery time for your order from the point of purchase will be 6 business days but we endeavour to get it to you sooner than that! Please get in touch with us if you have any queries regarding delivery times.
REFUNDS, RETURNS, CANCELLATIONS
We have a no-refund policy on workshops. This includes for reasons including illness, personal or professional circumstances. In the event you can no longer attend, please contact us at the soonest opportunity. We are happy for you to arrange someone else to come in your place or if circumstances allow, we can offer participants the opportunity to transfer to an alternative workshop. Due to unforeseen circumstances, we reserve the right to amend or cancel workshops and will endeavour to provide participants with as much notice as possible should this occur. We are not liable for any losses that could arise as a result of a workshop being cancelled. In the unlikely event of a worksop being cancelled, participants will always be offered a full refund or the transferral of their place to an alternative date.
We very much hope that you will love your purchase. However, if you are not 100% satisfied, please email
firstname.lastname@example.org within 14 days of purchase to request a refund or exchange. Any product returned must be unused, in the same condition you received it and in the original packaging. We will fully refund or replace your order should it be damaged or defective.
Due to the perishable nature of flowers, we are unable to accept returns. However, if you are not 100% satisfied with your flowers, please contact us within 24 hours of receiving them and we will send you a replacement.