SHOP POLICY

Customer Care

We put a lot of thought and care into our products and services and this extends to the care and consideration we have for our customers and their needs. We will always listen to and respond quickly to our customers' requests; when you take the time to call us or send us an email, we will always do our best to help and reply promptly. We will keep you informed of normal processing times and any unexpected delays or changes in our service and delivery that could affect your order. You are really important to us and we want you to always buy from us with confidence.

REFUNDS, RETURNS, CANCELLATIONS

WORKSHOPS
We have a no-refund policy on workshops. This includes for reasons including illness, personal or professional circumstances. In the event you can no longer attend, please contact us at the soonest opportunity. We are happy for you to arrange someone else to come in your place or if circumstances allow, we can offer participants the opportunity
 to transfer to an alternative workshop. Due to unforeseen circumstances, we reserve the right to amend or cancel workshops and will endeavour to provide participants with as much notice as possible should this occur. We are not liable for any losses that could arise as a result of a workshop being cancelled. In the unlikely event of a worksop being cancelled, participants will always be offered a full refund or the transferral of their place to an alternative date.

SHOP PRODUCTS
We very much hope that you will love your purchase. However, if you are not 100% satisfied, please email

flowers@daysofdahlia.com within 14 days of purchase to request a refund or exchange. Any product returned must be unused, in the same condition you received it and in the original packaging. We will fully refund or replace your order should it be damaged or defective.

FRESH FLOWERS

Due to the perishable nature of flowers, we are unable to accept returns. However, if you are not 100% satisfied with your flowers, please contact us within 24 hours of receiving them and we will send you a replacement. 

DELIVERY

Shipping is free to UK mainland.

 

Please get in touch before purchase for a shipping quotation if you wish to send to any of the following regions: Scottish Islands, Isle of Man, Isle of Wight, Isle of Scilly, and Northern Ireland. 

We have two delivery slots each week. Orders placed before Monday 10am will be shipped on Tuesday for delivery next day delivery on Wednesday. Orders placed before Wednesday 10am will be shipped on Thursday for next day delivery Friday. This means the maximum delivery time for your order whenever you make your purchase will be 4 working days.  

PAYMENT METHODS

We accept online payments by PayPal, BACS and credit and debit cards. For offline payments, you can get in touch with us to pay by card over the phone. We never store your card details. Please see our Privacy Policy for more information on how we handle your data.  

 

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© 2020 by Days of Dahlia.